Design Outsourcing

Best Applications Outsourcing: Oklahoma Dept. of Human Services and ACS, a Xerox Company

Awards Criteria: Best use of outsourcing to achieve the buyer’s objectives for ITO while also achieving mutually beneficial outcomes.

Lessons from the Outsourcing Journal:

* Buyers have to work closely with service providers when designing new systems. If they don’t get involved, the systems may not work.
* A good service provider will go the extra mile to fix a problem, even if it means buying another company!
* Buyers appreciate open, honest communication, especially when a service provider cannot do what the buyer asks.