Design Outsourcing

A CAD artist who wants to draw for others on a contract basis gets feedback about the usefulness and value of that proposed service.

Question
I’m curious to know how many folks out there have ever or would ever consider outsourcing the drafting and design portions of their projects, and why or why not?

Forum Responses
(Business and Management Forum)
From contributor J:
Okay, so you’re doing a little market research. My gut reaction to the sort of services you offer is powerfully bad on several levels. That may not mean much, because I’m primarily a custom furniture maker who does very little with the sort of kitchen and bath work you’re positioning yourself to deal with. The little work I have done in that area has gone from quick sketches directly into my shop, no renderings required. I realize this isn’t the world you’re aiming to work for, but hey – I feel like engaging you.

The first thing that strikes me from looking at your site is that I don’t know what you mean by “design.” The specification sheets you use ask your customers to do a lot of what I think of as design work – specifying things like cabinet manufacturer, door style, counter and backsplash materials, etc. These choices are design work, and you’re asking your customers to have already done it before you start working.

Perhaps you mean that you’ll decide which cabinets go where, designing the workflow of a space… except your forms don’t gather any input whatsoever about the clients’ unique needs. I can’t believe many clients would want to turn such decisions over to some remote, anonymous service provider. This is not the engineering of a water treatment plant; my customers care deeply about their homes, and these sorts of decisions grow out conversations. I don’t see how that can be farmed out.

So then, maybe you’re really offering to provide renderings that your customers can use to facilitate these design conversations with their clients. My experience is that customers go through many potential designs before settling on one. It seems like this could quickly rack up one heck of a bill from you. Worse, many cabinet dealers/makers don’t collect any money from their clients until the design is largely settled. Will they really be willing to rack up a bill from you on behalf of a customer they don’t even have yet?

Like I said, the market you’re aiming for is fairly alien to me, but the business model you’re working with strikes me as terribly awkward. I just don’t see where the value you can provide at a distance can possibly make up for the handicaps your process imposes on the relationships between your customers and their clients.

From contributor P:
I don’t really outsource such things, but I do work under a designer quite often. About half of our work is done fulfilling a designer or architect’s drawings or specs. I actually prefer it this way; less stuff for me to have to mess with.

From contributor N:
Contributor P has the right idea. You find your clients, do some design work for them, and then bring the cabinet job to the cabinetmaker. Then with his experience, he will demonstrate how this will work better or that might not work, etc. Often a nice drawing isn’t a real workable design. I had a customer that hired a designer to design a wet bar and an island. She came up with an island that wasn’t feasible, as all the drawers on all sides needed the same space to open and close. The island almost looked good on paper, then I redesigned it so it would work right and make sense. Get the work from your clients and then bring the work to the cabinetmaker, not the other way around. That is unless you have 10 or 20 years of working with or in a cabinet shop building cabinets that will all fit together and work correctly, and still retain the design aspect of the job. I’m not saying you don’t have the experience, but most of us have dealt with designers, and you know the experts that work at Lowe’s or Home Depot.

From contributor A:
First off, the website is generally quite good. Far better than most I’ve seen in your niche. We have outsourced CAD work in the past, with less than desirable results. The main reason? Overloaded with work, and a new, untested sub. In the future, I would pursue the path of developing a relationship with a reliable sub, and let them grow into the ability to handle larger, more time critical jobs. This has a much greater probability of success, in my opinion.

Why would I outsource? Because it can make me more profitable. Plain and simple. But it only makes me money if you can produce the same results for less than it costs me to do it myself. It is beyond me why so many folks on this forum will not think twice about subbing out their cabinet doors, or drawer boxes, but not give the same consideration to shop drawings. If outsourcing shop drawings can save you money and make you more profitable, why on earth would you say no?

Why wouldn’t I outsource? Control. No matter how you market it, I give up some measure of control when I sub out drawings… or drawers. That loss of control can be minimized, with good and constant communication, but not completely eliminated. (There is a marketing strategy for ya!)

This is just another opinion, but what you should be marketing is drafting, or better yet, “engineered shop drawings.” I agree with what the others have said, somewhat. It seems to me that if everything is spec’d (appliances, profiles, basic layout, etc.), then the design work is done. Now comes the engineering. That’s where you come in.

Of course, this depends on your definition of what design and engineering is. I’d submit that (in this industry) design is generally thought of as the form, style, and arrangement of the millwork. Typically also things like appliances, wood species and color, and all the other fluff.

Engineering, on the other hand, is simply taking those designs, and making them work in the real world. So in contributor N’s example above, I’d say he took a flawed design, and (re)engineered it to work in the real world. It’s not rocket science, but it is engineering nonetheless.

From the original questioner:
Contributor A, I think you hit the nail on the head with all of your points. It has become clear to me, especially after viewing contributor J’s comments, that my biggest challenge appears to be crafting my home page text to clearly illustrate and stress the drafting/engineering component of the process.

The tricky part is that I have five primary target customers:
Kitchen and bath showroom owners
Interior designers
Custom cabinet manufacturers
Remodeling contractors
Independent kitchen designers

So it is critical my homepage and services offered speak clearly to all. I also need to make clear that, while it is not my primary function, I do have the experience and background to make design suggestions to issues that always pop up once a project is taken from sketches and concept and put on the computer for engineering in scale.

Thus far my best customers in this current venture have been remodeling contractors who have the ability to purchase wholesale direct from cabinet manufacturers but can’t justify an in-house, full time position. They are comfortable with the process I assume because subcontracting is such a big part of their business.

Perhaps the message on my website needs some tighter focus. My services are of most value as an extension of the on-site designer by handling the drafting portion of the workload, using my 20+ years of experience to troubleshoot and offer solutions to issues as they occur. Good stuff… thanks. Changes will be implemented!

From contributor M:
I agree that contributor A hit the nail on the head. The engineering is critical, and even well engineered plans will have flaws. I would use your service, as I am a one man shop and already have more to do than I should, as long as it’s cost effective. I would like someone that could not only draw a full kitchen, but could draw a piece of furniture like a dining table in 3D for a customer to look at, and again it would have to be cost effective.

From contributor Y:
As a two man shop, I’m a firm believer in outsourcing. While I do all of the cad work myself, there are times I’ve considered outsourcing. However, you need to be aware that if I am like many other cabinet shops, I’m not always … er … ah … “time efficient.” How many times have I waited until the last minute to order drawers? I’m not sure how much time would be saved in the design area because of all of the interaction that would be needed with a designer to get all of the details correct and in the construction manner that I use. It would take quite some time to build up a library of my design criteria with a given designer.

From contributor T:
I normally like to suggest to our small business clients that they strongly consider buying out doors, drawers and other materials to help save them time and money. However, this is one area that I would not suggest that they outsource.

Here is why. The design establishes the price of the job. The engineering establishes much of what the job will cost. If you control this part of the process, you control much of the cost of the job. Job costing is such an important part of the business that I would not suggest putting this in someone else’s hands.

Source: Woodweb

Written by Preston D Lee

Studies show that nearly 70% of readers here at Graphic Design Blender either own their own freelance design business or hope to start freelancing in the near future. Something that many freelancers fail to do, however, is work effectively with others to reduce workload and increase income.
If you’re anything like me, you started your freelance career with hopes of getting paid to do what you love most while maintaining a fairly flexible schedule. Unfortunately, you only have so many hours in the day. In addition you have some clients who simply want something outside your area of expertise.

Sound Familiar?

When this happens, there are a few options you can take. You can simply turn down work you are not qualified for or don’t have time for. You can refer them to friends you might have that do know how to best meet the clients needs. Or lastly, you can network with others and create outsourcing opportunities.
What is outsourcing?

Outsourcing in freelance design is simply the act of transferring the workload from yourself to another person. If you lack time or skill to complete a particular project for a client, for example, you might hire another freelance designer to do the work for you while you manage the client relationships.
When is it a good idea to start outsourcing?

Outsourcing in design can be a controversial topic. Many designers would argue that, if you are not qualified for the job or don’t have time to complete it, you should refer the client to another designer and get over the fact that you just lost a job or a client.

But what if a long-time client of yours comes to you and asks for something that you may not have time to complete or lack the necessary skills. Are you simply going to reject your client, send them on their way, and burn the relationship bridge you have worked so hard to build with them?

Of course not!

This would be an opportune time to work with other designers or freelancers in order to fulfill the needs of your client. Everyone wins: the other freelancer you work with gets paid, you maintain a client, and the client gets what they need.
How to effectively outsource design work

1PHASE ONE: START YOUR FREELANCE COMPANY
If you haven’t started a freelance design company yet, this is obviously the first step. You need to create a branding platform, begin to find clients, register your business with all the appropriate government entities, and do all the behind-the-scenes work to get your freelance business off the ground.

2 PHASE TWO: FIND SOME GOOD CLIENTS
After you have everything up and running, you should work hard to find some good clients that will be able to support your freelance business. These clients can include large businesses that need a lot of work done, clients that need material (particularly web material) frequently updated, etc. Before you can think about working with other freelancers, you should have a steady flow of work coming in to your business.

3PHASE THREE: MAKE SOME GOOD CONNECTIONS
After you have learned the basics of running a successful freelance design business, it’s important to network with other people-especially others who possess skills you lack. This will open doors and present outsourcing opportunities later on.

There are a million places you can make good connections with people. Stay active on twitter (follow me), facebook, stumbleupon, digg, and other sharing and social media sites. Another tactic you can use is to send messages to your followers inviting them to send their information to you through an online form (I use google docs). These forms can help you organize your contacts and information from other freelancers who might be interested in working with you. Make sure they tell you who they are, where you can see their work, how you can get in contact, what they specialize in, etc.

4PHASE FOUR: MAKE A BID REQUEST OR DELEGATE
After you have begun making good connections with other freelancers, begin delegating the surplus work you have to the freelancers who most qualify for the job. If you are unsure who might offer the best experience and best price, you can also send out a bid request. Essentially, you would send out a message to the potential freelancers informing them of the opportunity and ask them to bid on the project. Have them include time schedule and price. This will help you choose a candidate better.

5PHASE FIVE: WORK AS A LIAISON BETWEEN YOUR CLIENT AND FREELANCER
At this moment, your role changes. Whether you like it or not, you have now become a manager. You work as a account manager-facilitating communication between freelancer and client and assuring everything is completed on time and as expected.

While I love design, I have truly come to love working with other freelance professionals who are more skilled than I am. Managing the relationship between client and freelancer can really make you feel like you are running a legitimate freelance business.

6PHASE SIX: FINISH THE PROJECT, COLLECT, AND PAY
Now the good part. The last step is to work out all the payment between client and freelancer. Make sure that all deliverables are given to the client and that the freelancer also gets paid as promised. Some freelance designers feel guilty about collecting money for themselves on a project like this, but if you have done your job properly, you managed the project well-which is what you will be getting paid for. It’s legitimate.
Last, a word of caution

I would offer a word or two of advice for any freelancer who is interested in adding the art of ourtsourcing to their freelance business. First, remember why you are freelancing in the first place. Don’t get so wrapped up in managing and making money that you have no time to design. You love to design-so be sure to keep the best projects for yourself and really enjoy them. Second, remember how you feel when clients hire you and then treat you poorly. When you hire a freelancer, treat them with the utmost respect, trust their opinion, and work well with them to create a professional product.
Will you be outsourcing soon? Add your opinion

Now it’s your turn. What do you think? Is it a good idea to start outsourcing some of the work that you dont have time for or lack the necessary skills to complete? For those of you who have started outsourcing, what tips can you offer the rest of us that might help in our endeavor to take this step in our freelance careers?

Source: Graphic Design Blender

10 Reasons to Outsource Product Design & Development
By Robert R. Andrews, Medical Division Manager, Foster-Miller, Inc.

The highly competitive medical industry requires firms to utilize every possible resource, both
internal and external, to stay ahead of the curve. While many medical device companies have
been capitalizing on the benefits of outsourced labor and manufacturing for years, only recently
have upstream functions such as product design and development become a major part of the
outsourcing trend. Medical device manufacturers are realizing that they can capitalize on external
engineering expertise to gain several advantages, such as market leading products and reduced
time-to-market, without jeopardizing trade secrets or intellectual property.

There are many factors that must be considered to determine if outsourcing product design
and development is a strategic fit for your company. Outlined below are 10 key benefits that
medical device manufacturers can realize by contracting these functions.

1. Leverage Multidisciplinary Expertise
Two heads are better than one, as the adage goes. This is particularly true for product design
and development, where truly innovative products rely on a multitude of concepts and theories for
differentiation and market leadership. A design team with industry-spanning expertise can apply
the best technology to the product concept. A team of engineers confined to one industry does
not have this pool of knowledge from which to draw, and this can impede finding the best
solutions to complex problems.

There are many cases of breakthrough products that were a result of fresh ideas and cuttingedge
technologies from unrelated disciplines. For example, when doctors were finding it
increasingly difficult to obtain high-resolution internal imaging of their patients due to the growing
obesity epidemic, a defense industry technology provided the solution. To meet the doctors’ need,
a technology based on military sonar mine detection was developed. This enabled imaging devices
to resolve objects at twice the distance of current systems. In addition, the same sonar technology
used by the navy to detect enemy submarines was applied to fetal heart monitoring. Many leading
medical devices were results of technological innovations from an unrelated industry.

2. Quickly and Easily Expand Internal Engineering Capabilities
Some projects require rapid scale-up of manpower for short-term assignments. Hiring fulltime
employees is not economical and adding temporary help is time-consuming and presents
confidentiality risks. Outsourcing, on the other hand, allows you to assign your partner’s full-time
staff to device development projects quickly and cost effectively. The proper amount of the
targeted expertise can be applied at the right time. Companies can therefore avoid paying for
excess labor and engineering costs. The various staff scale-up options are presented in Table 1.

3. Capitalize on Technology Forecasting
Experienced partners have foresight as to what future technologies can play a role in
developing products and how these advancements will impact your business. These firms have the
time and resources to survey the field and look at what is coming down the pike. They also have
networks to rely upon for up-to-date information. Larger engineering firms have the ability to test
emerging technologies in their laboratories, providing an additional benefit to the outsourcing
relationship.

Due to a growing aging population and rising healthcare costs, the need to monitor patients
from their homes has become more urgent. The advancement of wireless technology made
possible the development of cost-effective devices for convenient and efficient patient home care.
Now, patients with low mobility can be diagnosed and treated inexpensively in the comfort of
their own homes.

4. Manage Project Timeline
Many medical device design projects fall victim to mismanaged or unmanaged timelines. With
internal engineering and management resources stretched thin, it is often hard to fully commit
resources to product development projects. Outsourcing partnerships offer an advantage because
the engineering firm not only assumes project time management responsibilities but also assigns
and manages resources. The partners will agree on a program timeline at the start of the
agreement and schedule periodic meetings for status updates. A contract with established
deadlines and deliverables for each party helps to keep projects on track.

G.D. Searle realized this advantage when working with an outsourced partner to develop its
trandsdermal nitroglycerine patch to treat patients with angina. The company’s engineering
partner designed the product and manufacturing process and completed the production facility in
53 weeks. A project timeline was established by the product development firm, detailing project
stages from first sketch through product release along with corresponding timeframes. Scheduled
meetings and deadlines rapidly advanced the project, enabling G.D. Searle to beat competitors to
market.

5. Control Project Costs
Similar to providing project timeline management, external engineering partners can help
medical device companies keep product development costs within budgeted goals. At contract
signing, the project budget is set and resources allocated, with written approval required for any
changes. Reports are developed and delivered on an agreed-upon periodic basis to keep all
parties abreast of current expenditures versus budgeted amounts. As opposed to internal product
development, during which it can be difficult to account for time and resources, outsourcing
relationships provide clear dollar values for each project stage. This will prevent costs from
unknowingly spiraling out of control. An example of a project cost sheet is illustrated in Table 2.

6. Reduce Time-to-Market
End-to-end solutions are another benefit of working with external design teams. Qualified
partners can provide complete guidance from concept development to product development
through equipment design, build and installation. Having one point of contact for all aspects will
lend efficiency to the project. Additionally, experienced firms can apply knowledge of similar
projects and technologies to enhance productivity and overcome technical obstacles that can delay
product introductions.

The design challenges posed by C.R. Bard’s one-hand biopsy tool called for knowledge of
several disciplines. Since a timely release was critical to the product’s success, the firm turned to
an outside engineering team. This third-party applied expertise in medical product design,
materials, and mechanism development to create a proprietary process for a more ergonomic
biopsy tool. This device, operated with one-hand, satisfied C.R. Bard’s objectives, including a
speedy market introduction.

7. Maintain Confidentiality
One of the major misconceptions about outsourcing product design and development is that it
will compromise corporate trade secrets. However, working with a third-party engineering firm
can actually provide stronger protection for a company’s proprietary position than would internal
development. First, outsourcing engineering functions can reduce the threat of an employee
takeover by competitors because engineering partnerships provide anonymity. Competitors will
not be able to track down the engineers responsible for the development of your market leading
medical device if the design was outsourced. In addition, reputable and well-established design
firms sign confidentiality agreements and provide competitive exclusivity to their clients.

Velcro® Group of Companies experienced first-hand the power of confidentiality in its
outsourced engineering relationship. The company worked with a partner who designed the
innovative and proprietary production process for its molded hook and loop fasteners, and
consequently assigned patent rights and competitive exclusivity to Velcro®. When Velcro’s
design firm was approached by a major U.S. diaper manufacturer with a project that conflicted
with its Velcro® partnership, the project was declined by the design firm because it posed a
possible client conflict. However, the engineering firm was able to establish a connection between
Velcro® and this company, leading to a prosperous and profitable business relationship. This
result of this relationship was the development of a truly market-dominating product – a diaper
with Velcro® resealable closures.

8. Create a Proprietary Market Position with Innovative Products
To gain market ownership, companies must develop medical devices that provide an
innovative solution to some unsatisfied need. An experienced partner will be fluent in industry
trends and up-to-date on current happenings and can therefore gauge which niche your company
can effectively fill.

Innovative products are also difficult to replicate, leading to complete and lengthy market
ownership. Medical device manufacturers can get caught up in the modification maze, making
small alterations to existing products and re-launching them. However, these types of projects do
not command price premiums. Relying on external sources for product design and development
brings novel ideas and wide-ranging expertise to the table, leading to innovative products.
Becton Dickinson leveraged the multidisciplinary expertise of an engineering partner to
develop a superior and convenient insulin delivery device that earned a market leading position.

This partner applied insight on ergonomic design, injection molding and materials to the project.
The result was an innovative insulin injector pen, superior due to its ease of use, audible dosage
delivery indication for visually impaired users and low cost.

9. Protect Intellectual Property Rights
Medical device manufacturers can outsource upstream product development functions
without compromising intellectual property by working with partners that agree to assign IP
rights after the program’s completion. This means that the engineering company will either
cooperate in preparing patent applications or will maintain the development process as a trade
secret.

Nova Biomedical lacked a high-volume production capability for its innovative and
proprietary disposable strips. Part of the sub-micro liter glucose monitoring system selfadministered
by diabetics to check blood sugar levels, these unique strips contain a miniaturized
biosensor to convey blood to an electronic reader. Nova Biomedical recognized that an
experienced equipment-engineering firm was needed to design and build customized
manufacturing equipment to fit their unique product requirements. But, involving a third-party
could jeopardize trade secrets. To solve the problem, Nova Biomedical chose an outside design
firm that guaranteed the security of its intellectual property and agreed to assign intellectual
property rights once complete.

Within nine months, two units were designed, built, and installed in the manufacturing facility,
with ownership assumed by Nova Biomedical. Nova Biomedical now possesses the necessary
capacity to meet market demand and maintain its competitive edge.

10. Because the Competition is Outsourcing R&D

Medical device manufacturers are increasingly allocating funds to outsourcing product design
and development functions. This is supported by the growing budget percentages allocated to
R&D. For example, in 2002, the medical industry spent 11.4 percent of its sales on R&D, higher
than any industry except that for drugs and medicine.1 And in 2003, medical companies increased
the R&D portion of their budgets by an average of eight percent.2 Whether their strategy is to
maintain or gain market leadership, an increasing number of medical device companies are
recognizing that outsourcing product design and development is a critical strategic tool.

Answer true or false to the following statements to find out if your product design and
development process can benefit from outsourced engineering.
1. Internal resources are stretched thin.
2. Medical device development projects often run over budget.
3. Product launches are often delayed, costing the company a significant dollar amount due
to lost sales and extended expenses.
4. My company has not released a market-dominating product in several years.
5. My engineering staff’s expertise is concentrated in a few core industries.
6. Our R&D department has several new ideas, but we cannot develop efficient
manufacturing processes.
7. It is difficult to keep up with the competition in terms of new product development.
If any of the above statements hold true for your company, outsourcing product design and
development may be the solution.

About the Author
Robert R. Andrews is medical division manager for the commercial group at Foster-Miller,
Inc., a QinetiQ company. He has more than 25 years of medical device experience managing
product development and operations. He has 11 issued U.S. medical device patents. He received
an MBA from Bryant College and Bachelor’s and Master’s degrees in plastics engineering from
The University of Lowell. He can be contacted at (781) 684-4639 or randrews@fostermiller.com.

Some interesting tweets about “outsourcing”:

chris_heiler @ldesigngurl I hear ya. I’ve been outsourcing my bookkeeping to a virtual bk in Canada for about the last 10 months. I’ll never go back…

nlitenmebabe China investor finalizes deal on NBA’s Cavaliers (Reuters) : Reuters – A Michigan in.. http://bit.ly/7UWBhp [outsourcing sports??]

ttdotcom Join Matt Makowicz for ‘Everything You Ever Wanted To Know About Outsourcing” webinar on Dec16th, 09 at 10am PST. http://ow.ly/M4wv

pass0614 New blog post: Outsourcing Tips: 5 Profitable Ways To Outsource To Multiply Your Earnings http://bit.ly/7×5ISe

MFM_GlobBusNews UK aerospace outsourcing, http://www.myfeedme.com/article/5833670.html

arcgateinc Trends and Opportunities in the Knowledge Process Outsourcing (KPO) space – http://bit.ly/8U6RvG

Brian_Zimmerman What’s up with outsourcing? Does anyone have this figured out yet?

thecommoncents Why Should You Outsource: http://bit.ly/7EWi1f

starcomsystems Accenture dumps the Tiger: It’s the biggest story in town that consulting and outsourcing giant Accenture has dumpe… http://bit.ly/712vkI

Does this sound ridiculous?! American workers outsourcing their own personal work (and their life)!
Is this the future?

This is quite an interesting article from Time magazine about the quality of college education in the US, and how it impacts the job market. Do you think this has a direct relation to companies that outsource jobs overseas?

by Kristi Oloffson

Employers and career experts see a growing problem in American society — an abundance of college graduates, many burdened with tuition-loan debt, heading into the work world with a degree that doesn’t mean much anymore.

The problem isn’t just a soft job market — it’s an oversupply of graduates. In 1973, a bachelor’s degree was more of a rarity, since just 47% of high school graduates went on to college. By October 2008, that number had risen to nearly 70%. For many Americans today, a trip through college is considered as much of a birthright as a driver’s license.

Marty Nemko, a career and education expert who has taught at U.C. Berkeley’s Graduate School of Education, contends that the overflow in degree holders is the result of many weaker students attending colleges when other options may have served them better. “There is tremendous pressure to push kids through,” he says, adding that as a result, too many students who aren’t skilled become degree holders, promoting a perception among employers that higher education doesn’t work. “That piece of paper no longer means very much, and employers know that,” says Nemko. “Everybody’s got it, so it’s watered down.”

Read more: time.com

Do you think that just because your business is small you can’t outsource? There are ways to send your writing, IT tasks and other needs overseas to add efficiency to your enterprise. By doing some prior planning and following some pointers, you can get the quality help you need.

Starting Out

Here are some pointers for launching your outsourcing operation.

1. First, define your core: Don’t hand over the core functions of your business. Consider outsourcing other operations that are not as strategic.

2. Evaluate a service provider like you would a full-time employee: Ask questions, check references and ask for feedback from other clients who have used the provider’s services.

3. Clearly define the scope and schedule for your project: Be up front about your project requirements so that service providers know about schedules and deliverables.

4. Don’t choose a vendor based solely on price: Discard the highest-priced and lowest-priced bid. You want a balance of good value and quality results.

5. Review portfolios and samples: Consider asking the provider to do a quick mock-up or provide a basic outline of a work plan.

6. Look for specific experience fit: You want a company with specific experience with the type of project that your company is undertaking. This is important when outsourcing complex technical projects such as software development.

7. Tie compensation to clearly defined project milestones: Define a work plan for your outsourced project, with clearly defined milestones.

8. Negotiate ownership of the work up front: Make sure that you are clear about who owns the resulting work product and any important components of that product. Make sure that the service provider understands how you intend to use the deliverables that they are agreeing to provide.

9. Don’t forget about support after the project is complete: Draft a support clause that ensures you’ll get continuing support from the vendor after the project is complete.

10. Get it in writing: Keep a written record of project goals, pay schedules and any changes.

11. Start small: Start with a project that is relatively small and simple in scope to give you a better idea of the provider’s style and capabilities.

12. Move slowly and commit incrementally: Don’t sign a five-year contract before testing performance and the relationship. Move slowly and commit gradually.

13. Get specialized and expert help: Browse a site that provides access to professionals around the world in your business’s field.

Skills to Consider Outsourcing

You may be able to outsource these job functions to make your small business run more smoothly.

14. Public-relations services: Most small businesses cannot afford a full-time public-relations pro.

15. Virtual assistants: Virtual assistants, or independent entrepreneurs, provide administrative, creative or technical support by handling tasks like scheduling and filing.

16. Outsource brokers: These brokers, exchanges and networks can recruit, interview and manage the services your company needs.

17. E-commerce solutions: Hire a provider that can turn your business’s Web site into a cash cow.

18. E-mail marketing: Your contractor can be thousands of miles and seven time zones away, but they’ll market your business like they’re in the same room.

19. Writers: Writing can be done from anywhere.

20. IT Professionals:Consultants are cheaper than hiring someone in-house.

Outsourcing Dos and Don’ts

Keep these tips in mind as your orientate yourself to outsourcing.

21. Carefully evaluate what can really be outsourced: Self-contained tasks or projects are more suited to outsourcing, while team tasks are not.

22. Consider management costs: Don’t end up squandering the savings in training and oversight costs.

23. Be prepared for challenges: Even from across an ocean, personalities can clash, and schedules can take a while to sync.

24. Don’t walk in blind: Get guidance in choosing a vendor and keep knowledgeable tabs on performance.

25. Consider having a staff employee(s) act as a liaison: Consider entrusting an in-house manager to oversee the outsourced help.

26. Watch out for hidden costs: Consider everything from layoff-related expenses and telecommunications costs for remote workers.

27. Know the outsourcing ABCs: Alignment: Is outsourcing the right move for your business? Business case: Have you taken all costs into consideration? Culture: Can you bridge the cultural difference between your company and the outsourcer?

Where to Find Outsourcing Candidates

Here are some sites that include professionals who can fill your small business’s needs.

28. Elance Inc.: You’ll find tons of freelance writers and designers on this site.

29. FreelancerNow.com: You’ll get services quickly on this site.

30. Guru.com: Post individual projects on this site and have professional bid on them.

31. SHARPSourcing.com: SHARPSourcing.com is an Indian HR outsourcing service that provides Web-development and Web-design outsourcing services to companies across the globe.

32. RentACoder: You can literally rent a Web coder from this site.

33. my pajamanation: Powered by an India-based blogger, this site offers insight into outsourcing, from events to related news from around the world.

34. ScriptLance: You can post a project on this site, which lists bids in a neatly organized list.

35. Integra Global Solutions:Outsource to this firm to expand your business.

36. GetAFreelancer.com: This site can help you find freelance programmers, Web designers and copywriters in India or any other country.

37. Kasamba: Find experts in a number of different fields on this site.

38. GoforFreelance.com: This site works for both freelancers and employees.

39. osLance.com: Post open-source projects here.

40. Sunday LLC: According to the company, “Sunday gives busy people the resources of a 24/7 personal assistant, travel agent, project assistant and tech-support pro, available via both telephone and Internet.”

41. oDesk Corp.: Outsource and manage programmers, Web designers and more.

42.Get Friday: A virtual-assistant resource that undertakes any task or business that does not require a physical presence.

43. DoMyStuff.com: This site is as simple as posting a task, selecting an assistant and getting stuff done.

44. Amazon Mechanical Turk: This Amazon.com-powered site offers companies ‘artificial’ artificial intelligence.

45. craigslist inc.: Post a job under “gigs” or any of the industry sections, and you can outsource work anywhere.

46. Workaholics4Hire.com: Find people 24/7 on this site people by “a team of workaholics who have a compulsive need to work at odd hours, drink too much coffee, and love meeting impossible deadlines.”

47. BrickworkINDIA: Get a remote executive assistant operating from an India to do your work through email.

48. iFreelance.com: Post your project for free to receive bids from hundreds of professional service providers.

49. Agents of Value: This Webmaster staffing company specializes in finding full-time programmers, graphic designers, journalists, researchers and link builders to help your business grow.

50. Netgear Solutions: Netgear Solutions is an IT-based solution organization with a strong crew of software professionals and Web professionals.

Tips for Outsourcing to a Personal Virtual Assistant

Virtual assistants can do your grunt work without taking up office space.

51. Minimize the kickoff effort: Set up a single inbox where your tasks will be dropped for quick assigninment.

52. There’s no such thing as too small: Even five-minute tasks can become cumbersome when they add up. Your assistant can get them done by “batching” them in meaningful ways.

53. Set up recurring tasks: You can have your virtual assistant perform tasks like keeping tabs on the blogs and newsletters of your business’s fans and competitors.

54. Empower the assistant to take further action: Clearly lay out the next steps of tasks and projects.
55. Revisit the to-do list: Basically, hold on to important tasks that you should do and give the support and research tasks to the virtual assistant.

Tools for Tasks and Projects

If you want to keep track of exactly what work an employee needs to do and when they must do it, check out these task organizers.

56. Backpack: Backpack is an information-management and to-do list organizer that can help your outsourced talent get the job done.

57. Wiki.com: Wiki.com features project tracking; searchable discussions; shared calendars; Word, Excel, PowerPoint and PDF file support; and 256-Bit SSL encryption.

58. Ta-da Lists: Ta-da Lists is the “Web’s simplest and fastest to-do list maker,” and even works on the iPhone.

59. CellTell: Send voiceNotes from your outsourced help from any of your phones straight to your Backpack page

60. Jott: Jott will act like your own personal assistant by supplying free voice-to-text service.

61. Campfire: Especially great for remote teams, Campfire is like instant messaging optimized for groups.

62. VIP Task Manager: VIP Task Manager lets multiple users manage tasks and access the common database.

63. Task Manager: Track personal and shared tasks, jobs and projects with Task Manager, which lets you quickly view all of the duties so you can prevent missing deadlines.

64. Excel: The Multiple Daily Tasks Excel spreadsheet assigns up to 50 tasks, shifts or clients to up to 20 employees.

65. Employee Task Chaser: Develop the execution abilities of your work team and get things done with this tool.

66. Shift Schedules: This tool lets you assign your people to daily shifts, tasks or locations in 30 minute increments.

67. Employee Project Clock: Employee Project Clock is ideal for companies that are involved in control engineering, manufacturing and automation, as well as tool-and-die shops.

68. OfficeView: This Web application includes a messaging system and software to track consultant information.

69. Personnel Organizer Deluxe: Personnel Organizer Deluxe provides an easy way to gather, organize and manage information about all consultants in your company.

70. VIP Simple To Do List: Tell your consultants what they need to get done when with VIP Simple To Do List.

71. Project Tracker: This extensive database program contains suppliers and purchase and estimation modules.

72. Employee Planner: Plan consultant work, schedules, travel, events, vacations, projects or meetings with this easy-to-use tool.

Web Sites

Check out these Web sites, which feature time sheets and scheduling software for overseas employees.

73. Atlas Business Solutions Inc.: This site features inexpensive downloads for consultant scheduling, HR needs and business plans.

74. InTime Solutions Inc.: InTime Solutions provides software downloads, as well as information and news about the automation sphere.

75. i-Staff: This site provides Web-based employee scheduling software.

76. TimeFox: Web-based time- and project-tracking tools make this site a smart place to go.

77. WorkPlace Systems: This treasure trove of business solutions and services features free downloads for workplace management.

78. Kronos Inc.: Choose from a host of time and scheduling software on this site.

79. Celayix Inc.: Scheduling and attendance solutions are available on this site.

80. WorkBuddy Solutions Pyt. Ltd.: WorkBuddy Solutions is your pal for automated workforce-management solutions.

81. Valiant Solutions Inc.: According to the company’s Web site, “Valiant brings Web-enabled, real-time automation through a centralized database to every phase of your workforce management lifecycle.”

82. AceProject: This site provides project-management tools, Web-based time sheets and free time-sheet software.

83. Personnel Scheduling Software: You can choose from a plethora of scheduling software on this site.

84. Michael Greer’s Project Management Links: Michael has taken it upon himself to post dozens of project- management tools on his site.

85. Advanced Time Reports: This whole Web site devoted to time report software is a must-see.

86. Microsoft Office Project 2007: This site gives you the lowdown on Microsoft Office Project 2007 software.

87. Basecamp: Set up headquarters at Basecamp, which lets you log hours and keep track of projects.

88. activeCollab: This site’s motto is “Eliminate Stress. Manage Success.”

Information

These sites offer information about the Indian market and can help you navigate the outsourcing realm.

89. U.S. Department of State Background Note: The Bureau of South Asian Affairs provides information on India’s geography, people, economy and relations with the U.S.

90. The Outsourcing Weblog: Stay on the up-and-up on outsourcing news from around the globe.

91. Doing Business in India: Find information here on investing in India, the country’s economic policy, government and more.

92. Doing Business in India: A Cultural Perspective: Read up on cultural differences between the U.S. and India.

93. Outsourcing to India: Get your legal, logistical and practical questions about doing business in India answered.

94. Country Information About India: Read through reports, surveys, papers, publications, news and more information about India.

95. A Buyer’s Guide to Offshore Outsourcing: Browse a worldwide comparison of prices, risks and other factors you should consider before outsourcing overseas.

96. Center for Global Outsourcing: For $85 per year, you’ll get resources that underscore the benefits of global outsourcing to businesses.

97. Current Realities in Global IT initiatives: This research, conducted by Zinnov Management Consulting, looks at the issues associated with offshore IT initiatives.

98. Outsourcing FAQ: Get all of your outsourcing questions at this Everest Partners LP-sponsored site.

99. Outsourcing Center: Read white papers, articles and research about outsourcing.

100. Offshore Outsourcing: Making It Work: InformIT, a Pearson Education Informant subsidiary, provides you with eight points to consider before moving business operations offshore.

By keeping costs low and intensely evaluating the potential and the plan, you can outsource to help your small business thrive. In no time, your company will be competing with the delivery capabilities of larger organizations, but you’ll still be your own boss.

Source: HR World

If you are involved in product design, you need to understand how a product impacts on the environment. To develop truly sustainable products, you must be able to assess which design solution is environmentally preferable.

10 Guidelines for Ecodesign

1. Do not design products, but life cycles
2. Natural materials are not always better
3. Energy consumption: often underestimated
4. Increase product life time
5. Do not design products, but services
6. Use a minimum of material
7. Use recycled materials
8. Make your product recyclable
9. Ask stupid questions
10. Become an O2 member!

To read the full article, visit Product Ecology Consultants.

Outsourcing has become a “charged’ word. It is an important concept to understand because of its business applications (both for corporations and for small businesses) and because of its political implications. The following is intended as a primer on the main topics related to outsourcing. We have included a (hopefully) balanced summary of the “offshoring debate” without a definitive conclusion as we do not intend to take a political stance on this issue.

Definition of Outsourcing
Outsourcing is the act of obtaining services from an external firm.

Business Process Outsourcing
In the corporate environment, the term “outsourcing” often refers to a particular type of outsourcing, business process outsourcing (BPO). BPO occurs when an organization turns over the management of a particular business process (such as accounting or payroll) to a third party that specializes in that process. The underlying theory is that the BPO firm can complete the process more efficiently, leaving the original firm free to concentrate on its core competency.

Roots of Outsourcing
The concept of outsourcing was first made popular by Ross Perot when we founded Electronic Data Systems (EDS) in 1962. EDS would say to a potential client, “You are good at designing and manufacturing widgets, but we are skilled with managing information technology. We will sell you the IT services that you require, and you can pay us periodically with a minimum commitment of two years.” Today, EDS is a multi-billion dollar company with over 70,000 employees and is only one of many global BPO firms.

Offshore Outsourcing
Offshore outsourcing, or “offshoring”, refers to outsourcing to firms in foreign countries, often to take advantage of labor arbitrage. In the past 10 years, business process outsourcing contracts have increasingly been given to firms in developing countries. Typically educated workers in developing countries, such as India or China, work for a much lower wage than do similarly educated workers in developed countries, such as Japan. Savings from the lower wage rate must exceed the increased costs of management and risk associated with offshore outsourcing for it to be economically viable.

The Politics of “Offshoring”
Offshore outsourcing has recently become a hotly-debated issue in the national media. When the American economy began to pull out of recession in 2001, unemployment did not decrease as expected. Offshore outsourcing was blamed as a contributing factor to this “jobless recovery”. Information Technology was a particularly soft sector, and many American programmers lost their jobs to lower-paid foreign counterparts. Many economists however have recently conjectured that the higher-than-expected unemployment numbers were not the result of offshore outsourcing, and that offshore outsourcing has actually had a positive impact on the American economy. Undoubtedly the debate will continue into the presidential campaign.

Source: The Outsourcing Times

Just about every business uses promotional products of some kind. Everything from pens, coffee mugs, caps and calendars is used to print a business logo and contact info on. You can get a little experience by working for an established promotional product design company or make the best money and start your own with a few of these tips.

Step 1
Join the Advertising Specialty Institute (ASI), since it’s the only way you can order items for customers directly from the vendors. You must be a member. It’s a high fee, more than $1,000 a year. However, if you are serious about making good money, it’s the only way to go.

Step 2
Know the benefits. As an ASI member, you will receive 50 percent off everything you order from ad specialty companies. If you work under some else’s membership, you split the 50 percent profit.

Step 3
Get a good supply of samples and catalogues from the ASI vendors. They have plenty of free samples available for new and existing members.

Step 4
Order a nice give-away for yourself. When you call on customers, you want to make a good, creative first impression. The owners and salespeople in the promotional products industry are typically the designer of the clients’ promotions. Larger ad specialty shops may keep an artist/designer on staff, but you will do all your own designs.

Step 5
Hire a professional artist to work on special jobs. Many commercial artists work freelance. Use her to work up spec samples when you’ve landed a big appointment.

Step 6
Take a year and learn the business while working for a larger ad specialty firm before you start your own. Find one that does not require you to sign a non-compete contract, so that when you leave, you can get right to work on your own company.